TERMS, CONDITIONS & SERVICE AGREEMENT
Effective date: May 1st, 2026
WHOLE BODY BRAIN, LLC
TERMS, CONDITIONS & SERVICE AGREEMENT
All Services and Products
This document is the complete agreement between you and Whole Body Brain, LLC and applies to all services and products. By purchasing or enrolling, you confirm that you have read, understood, and agreed to all terms below.
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PART 1: TERMS AND CONDITIONS & DISCLAIMER
Applies to All Services and Products
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1. NON-MEDICAL SERVICES
Whole Body Brain, LLC provides educational coaching and nutritional consulting related to nutrition, brain health, and wellness. All services and materials are educational in nature. They are not medical care and do not constitute medical advice, diagnosis, or treatment.
Practitioners associated with Whole Body Brain, LLC are not licensed medical providers. Services do not diagnose or treat illness, prescribe medications or therapies, or replace the care of a licensed healthcare provider. Discussion of laboratory data, supplements, or lifestyle strategies is provided for educational purposes only.
By participating, you acknowledge that no physician-patient, dietitian-patient, therapist-client, or other licensed healthcare relationship is created. If you are under the care of a licensed provider, you are encouraged to share relevant information with them and consult them before making significant changes to your health regimen.
2. CLIENT RESPONSIBILITIES & DECISION AUTHORITY
Participation is voluntary and may be discontinued at any time. You retain full responsibility for all health decisions, including those related to diet, supplements, lifestyle, and medical care. Recommendations are educational suggestions you may accept, modify, or decline. Whole Body Brain practitioners will not advise on medication changes.
You agree to provide accurate health information, communicate relevant changes in your health, maintain appropriate medical supervision when needed, and consult a licensed provider before making significant changes when a medical condition exists.
3. ASSUMPTION OF RISK
Dietary, lifestyle, and supplement changes may involve inherent risks and produce varying individual responses. By participating, you voluntarily assume full responsibility for outcomes associated with implementing recommendations. You agree to discontinue any strategy causing concerning symptoms and seek appropriate medical care when necessary.
4. COMMUNICATION & EMERGENCY POLICY
Communication outside of scheduled sessions is intended for administrative purposes and brief coaching support only. Whole Body Brain, LLC does not provide medical monitoring, emergency services, or real-time supervision. Clients agree not to rely on messaging for urgent or medical concerns and to contact emergency services or a licensed provider in a medical emergency.
5. TELEHEALTH & REMOTE SERVICES CONSENT
Services may be delivered via video conferencing, phone, or digital platforms. By participating, you acknowledge that electronic communication carries inherent privacy and technology risks, that occasional disruptions may occur, and that no platform can guarantee absolute confidentiality. You consent to receiving services through remote communication methods.
6. RECORDKEEPING
Session notes are practitioner documentation, not medical records. Coaching documentation may differ from clinical standards. Records may be retained as required for business, legal, or insurance purposes.
7. INTELLECTUAL PROPERTY
All materials provided by Whole Body Brain, LLC -- including courses, videos, audio, written content, worksheets, frameworks, protocols, and digital downloads ("Materials") -- are the exclusive intellectual property of Whole Body Brain, LLC. No ownership rights are transferred through purchase or participation. You receive a limited, non-exclusive, non-transferable, revocable license for personal, non-commercial educational use only.
You agree not to copy, reproduce, share, distribute, upload, or use Materials for any teaching, training, clinical, or commercial purpose, and not to modify or create derivative works. Unauthorized use may result in termination of access without refund and legal action to the fullest extent permitted by law. All rights not expressly granted are reserved.
8. RELEASE OF LIABILITY & LIMITATION OF DAMAGES
To the fullest extent permitted by law, you accept full responsibility for health and lifestyle decisions made in connection with your participation. Whole Body Brain, LLC shall not be liable for outcomes resulting from client-directed implementation of educational recommendations, nor for indirect, incidental, consequential, or special damages. If liability is found to exist, total liability shall not exceed the amount paid for the services giving rise to the claim.
9. DISPUTE RESOLUTION & GOVERNING LAW
This agreement is governed by the laws of the State of Texas. Disputes shall first be submitted to good-faith informal resolution, then mediation if unresolved, and finally to binding arbitration as the exclusive remedy, except where prohibited by law.
10. GENERAL PROVISIONS
This agreement constitutes the entire understanding between the parties. You have not relied on any representations not expressly contained herein. If any provision is found unenforceable, all remaining provisions remain in effect.
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PART 2: PURCHASE TERMS BY SERVICE TYPE
The terms below apply based on the service or product you have enrolled in. Where a program combines coaching sessions with digital access, the terms for both service types apply.
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SERVICE OVERVIEW
A. SELF-PACED DIGITAL COURSES & PRODUCTS
Includes: digital content access only; no sessions or individualized support
Access duration: 12 months from date of purchase
Refund policy: no refunds once access is granted
B. 1:1 COACHING PACKAGES
Includes: individual sessions; may also include digital access
Session completion window: all sessions must be completed within 6 months of enrollment
Missed sessions: reschedule with at least 24 hours' notice; late cancellations may be forfeited
Refund policy: prorated refund available for unused sessions with 24+ hours' written notice of cancellation; no refund for sessions already completed, late cancellations, or no-shows
Access duration (digital, where included): 12 months from date of enrollment
C. GROUP & COHORT PROGRAMS
Includes: live group sessions on a fixed cohort schedule; digital materials
Session format: cohort-based; no individual make-up sessions; recordings provided within the platform
Access duration (digital materials): 6 months from cohort end date; cannot be extended
Recording consent: required (see Group Program section below)
Refund policy: no refunds once enrolled
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PAYMENT
Payment is required in full at the time of purchase or enrollment unless an approved payment plan has been established. Failure to complete payment may result in suspension or termination of access to services and materials.
REFUND POLICY
For self-paced digital products, all sales are final once access is granted, reflecting immediate delivery of content upon purchase.
For group and cohort programs, all sales are final once enrolled, reflecting the fixed cohort structure and immediate access to program materials.
For 1:1 coaching packages, a prorated refund for unused sessions is available upon written cancellation submitted at least 24 hours in advance. The refund amount is calculated based on the number of sessions not yet completed at the time of cancellation, less any non-refundable digital access component where applicable. Sessions already completed, late cancellations, and no-shows are not eligible for refund.
If you have a concern about your experience, please contact Whole Body Brain, LLC directly.
SCHEDULING & SESSION COMPLETION (1:1 COACHING)
Sessions are scheduled through the designated booking platform. All sessions must be completed within six (6) months of enrollment. Unused sessions expire at the end of this period and are forfeited unless a written extension is granted by Whole Body Brain, LLC at its sole discretion.
Sessions may be rescheduled or cancelled with at least 24 hours' written notice. Cancellations submitted with 24+ hours' notice are eligible for a prorated refund of unused sessions. Cancellations with less than 24 hours' notice and no-shows are considered forfeited and are not eligible for refund.
Prior to the first session, clients are asked to complete an intake form. Where applicable, intake preparation may also include advance review of existing health reports or coordination with a supervising practitioner.
TECHNICAL REQUIREMENTS (DIGITAL ACCESS)
Access to digital content requires internet connectivity, a compatible device and browser, and a functioning email address. Whole Body Brain, LLC is not responsible for access limitations caused by personal technology, internet service issues, or third-party platform outages. Digital access is provided for the period specified at purchase and is subject to platform availability. Access will not be extended in the event of platform changes outside Whole Body Brain, LLC's control.
GROUP PROGRAM: RECORDING CONSENT & PARTICIPATION
Live group sessions may be recorded by Whole Body Brain, LLC and made available to enrolled participants within the designated platform. By enrolling in a group program, you consent to being recorded during live sessions in which you may appear or speak. Recording of sessions by participants is not permitted. Participants agree to engage respectfully, maintain confidentiality regarding personal information shared by other group members, and not share or distribute session content outside the platform.
CLIENT RESPONSIBILITIES
Across all service types, clients agree to participate at their own discretion, implement or decline recommendations based on personal judgment, communicate relevant changes in health status, and maintain appropriate medical supervision where applicable. Results are not guaranteed and depend on individual participation.
MATERIALS
All materials provided in connection with any service are subject to the intellectual property terms in Part 1, Section 7 of this agreement.
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ACKNOWLEDGMENT & SIGNATURE
By purchasing, you confirm that you have read this agreement in full, had the opportunity to ask questions prior to agreeing, understood that services are educational in nature and do not constitute medical care, and voluntarily agreed to all terms above.
Contact Us
If you have any questions, concerns or complaints about this policy, please contact us by visiting this page on our website: www.thewholebodybrain.com/contact
